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Toyota Forklift Warranties and 360 Support

by Pete Thomas on December 20, 2018
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toyota forklift warranties and 360 support
Safety, reliability and low cost of ownership are just a few reasons Toyota forklifts have ranked #1 in the world for 16 years running. Toyota and TMH stand by every lift truck we sell with the Toyota 360 Support program.

Toyota 360 Support comes standard with every lift truck sold and includes a wide range of benefits to help you:

  • Keep variable maintenance costs down
  • Minimize downtime
  • Request service from your smartphone with a 4-hour guaranteed response

Toyota offers the most comprehensive product assurance package in the industry with Toyota 360 Support. Every forklift purchase includes:

  • Carriage to counterweight coverage for 36 months or 6,000 hours
  • 5-year major component coverage
  • 4-hour service request guarantee
Need emergency service? Request a certified technician to come to your location using your Android or iOS device. Toyota 360 Support includes a four hour guaranteed response.

No Hassle Warranty Claims 

Toyota forklift warranty claims are infrequent, but with four locations and more than 100 forklift technicians, TMH has a full-time warranty administrator, Timo Soeganda, to ensure customer warranty claims for Toyota, Taylor-Dunn, JLG and our other product lines are processed quickly (usually within one week).

One of the things Timo and the Toyota forklift technicians have to keep up with are campaign notices. Timo explains:

“Toyota is always innovating, it’s part of their production philosophy. Their campaign notices are basically product updates.” Timo said. “If there’s a safety or performance innovation on a new Toyota lift truck, sometimes the factory has us retrofit old trucks with that new technology as part of the standard warranty. It’s not a recall, it’s something to improve the trucks that the factory deems necessary at no charge. We recently did some doing some fuel replacement campaigns to improve efficiency.”

Timo works hard to get repairs covered under warranty. For example, if  the forklift technician on-site needs extra time to explain the problem to a manager or other staff member TMH has you covered. "We ensure the entire repair visit is at no cost,” Timo said.

 

Common Forklift Warranty Mistakes

Forklifts...are not inexpensive, and while Toyota forklift engines are known to last 30,00 hours or more without an engine overhaul, an extended warranty can be cheap insurance.

Toyota 360 Plus includes one year of planned maintenance and carriage to counterweight coverage for up to 3years/6,000 hours. Extensions are available for up to 4yrs/8,000 hours or 5yrs/10,000 hours. Learn more about Toyota 360 Support.

360-plus-grid

For more information about Toyota forklift warranties,  service or planned maintenance for your forklift or aerial lift, or any other questions - contact us online, or by phone.

East Bay - Livermore (510) 675-0500
Fresno (559) 834-9500
Sacramento (916) 376-0500
Salinas (831) 757-1091

Further Reading
Why Planned Maintenance Saves Money
Top 7 Forklift Options to Reduce Maintenance Costs 
How Often Do Your Forklifts Need Service? 6 Questions to Ask 

Section 179 tax deduction on equipment

Topics: Service, Forklift Maintenance

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